Notice on Cancellation Policy, Seat Changes, and Insurance Contracting
EF EXPERIENCE SL is not responsible for refunding the money for a trip canceled by the customer due to illness, attacks, acts of terrorism, unfavorable weather conditions, war, or any sudden and uncontrollable event by EF EXPERIENCE SL. Failure to show up at the scheduled departure time will not entitle the customer to any refund of the amount paid, unless otherwise agreed between the parties.
SEAT CHANGES
Travel seats are personal and non-transferable. In case the seat holder wishes to change the reservation, it must be communicated and approved at the ERASMUS FAMILY CÓRDOBA office, located at Alcalde Velasco Navarro 9, Córdoba, and always paying the administrative fees. The holder will manage the sale of their seat to a buyer, and the transfer will only be effective once the administrative fees have been paid:
One-day trips: The administrative fee is €5. The name change can only be made up to 24 hours before the trip date.
Three-day trips: The administrative fee is €15. The name change can only be made up to 48 hours before the trip date.
Five-day trips: The administrative fee is €25. The name change can only be made up to 72 hours before the trip date.
CANCELLATION OF A TRIP
The user has the right to request the reimbursement of the amount paid, always paying the administrative fees for the refund (€5). The refund will depend on the following conditions:
If requested more than 21 days before the trip date, 100% of the amount paid will be refunded, also paying the administrative fees.
If requested between 11 and 20 days before the trip date, 50% of the amount paid will be refunded, also paying the administrative fees.
If requested 10 days before the trip date, the user will not be entitled to any refund.
ADDITIONAL CANCELLATION INSURANCE. COVERAGE
- 100% refund of the amount paid up to 4 days before the trip without needing to provide justification.
- 100% refund of the amount paid 1 to 3 days before the trip with justification of illness, accidents, or the death of a first-degree relative.
ADDITIONAL MEDICAL INSURANCE. SUMMARY OF COVERAGE AND MAXIMUM COMPENSATION LIMITS
- Medical expenses due to illness or accident: Spain, Andorra, Morocco, Portugal, southern France, and Gibraltar.....................................................€550
- Repatriation or medical transfer of injured or sick persons........................................unlimited
- Repatriation or transfer of the deceased insured........................................................unlimited
- Repatriation or transfer of two companions.................................................................unlimited
- Theft, loss, or destruction of luggage..........................................................................€75
The insurance you contract is sold under the mediation and direction of Intermundial XXI SL. Insurance Brokerage (R. M. of Madrid, HM 180.298, S 8º. LO, F149, T11482. CIF-B-81577231. Authorized by RDGS and FP nº J-1541 RC and surety according to L26/06 MSRP). The activity is carried out without maintaining contractual links that affect insurance entities, offering independent, professional, and impartial advice. To provide advice, an objective analysis is mandatory. Your personal data will be included in the files owned by Intermundial XXI SL Insurance Brokerage, whose purpose is the management of the contracted insurance policy and the management of claims arising from the same legitimacy in the execution of the contract, consent, and for the sending of commercial communications if you have given your consent. Your data will be transferred to LLOYD’S INSURANCE COMPANY, SA, where MANA, as a Subscription Agency, acts as its Data Processor, and SERVISEGUR XXI CONSULTORES SL. You have the right to access, rectify, limit the processing, delete your data, and request the portability of your data by contacting Intermundial as the file manager at C/ Irún. 7 - 28008- Madrid, email lopd@intermundial.es or fax 915427305. In the last instance, you can request information about your rights and file a complaint with the Spanish Data Protection Authority located at Calle Jorge Juan nº6, 28001 Madrid. For more information: https://www.intermundia.es/politica-de-privacidad
